FAQs
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Yes! If fact we encourage it. During check out you will be prompted to select the following:
a). The name you wish to have on the front of your item
b). Where the name is located (ie. top left, top centre or top right).
c). Select gold, silver or red glitter font.
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Yes of course, however please be aware the font size will be smaller to accomodate this on your santa sack.
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Our santa sacks are made from a variety of fabrics including cotton, satin, and natural seeded calico. We make a conscious effort to incorporate patterns and fabrics from all shapes and sizes in order to minimise waste, and to create a quality made product that is durable and built to last the Christmas chaos for years to come.
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Yes every single one of our santa sacks are fully lined with white cotton fabric. We have found this adds to the durability of our product.
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To see our full refund policy please click here.
In a nut shell:
a) faulty un-personalised products returned within 30 days of purchase will be eligible for exchange or refunded the full purchase amount.
b) faulty personalised products returned within 30 days of purchase will be eligible for exchange or refunded the full purchase amount.
c) personalised products with incorrect spelling at the time of order will not be refunded or exchanged. Please make sure your spelling is correct before you check out to avoid errors.
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We offer $10 flat rate shipping via Australia Post, and free shipping for all purchases over $100.
Local pick up is also available from Port Macquarie, NSW.
Mrs Mac's Santa Sacks will not be held responsible for incorrect postal address input on the customers end. We kindly ask you to please check your personal and postage address details before completing your order.
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We aim to have your order personalised and shipped within 3-5 business days. Delivery then depends on Australia Post.
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No. At present we ship within Australia only.
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To ensure the longevity of your santa sack please:
cold hand wash only
Dry flat in shade
Do not tumble dry
Do not apply heat or iron to glitter fonts or fabric
Please see the care tag provided on the inside of your santa sack.